FAQ
ABOUT ORDERING & SHIPPING
I just placed an order. What’s our time-frame here?
Refinement takes time—our processing period is 3-5 business days. During sitewide sales or busy holiday seasons, when gents and their loved ones are jonesing for craft men’s goods, it can take up to 7 business days. Rest assured we’ll get you your grooming products as quickly as we can.
Can you use multiple promotional codes for one order?
Negative. Everyone has their code—this is part of ours. Only one discount code per order is allowed.
Smile Rewards discount codes cannot be used during site-wide sales.
Looks like my order is lost or damaged; what to do?
Contact us at orders@1821manmade.com. Tracking features aren’t always as smooth as your ‘stache. Sometimes they indicate a product has been delivered a day early. This can happen when a driver—cheers to these guys—scans the shipment early or drops it off at the wrong location. If you haven’t seen your product in 3 business days, get us on the horn (email us).
For damaged items, we offer our deepest condolences.
For orders with no insurance protection, send pictures of the distressed item to orders@1821manmade and our guys will get in touch with your guys.
How much does shipping cost?
Standard shipping is $8. For big money orders of $55 or more (before taxes), we raise a toast to you! Shipping is free.
(Subtotal must reach minimum prior to taxes and after discount applied). (Shipping rates subject to change during site-wide sales).
Do you ship internationally?
Good grooming knows no bounds. But unfortunately, for the time being, we only ship domestically.
Where can I find 18.21 Man Made products in stores?
You can get your hands on 18.21 Man Made at trusted retail partners like Ulta Beauty, JCPenney, and select Buc-ee’s locations. Whether you’re stocking up on Sweet Tobacco or trying something new, these shelves carry the good stuff.
ABOUT RETURNS
How do I go about making a return?
While we strive for complete satisfaction on all orders, the universe is characterized by chaos—sometimes returns are necessary. We accept returns within 30 days of your invoice date as long as 80% of the product remains. Email us at info@1821manmade.com for a return authorization. Just be advised that we don’t cover the cost of shipping back to our warehouse (nature of the grooming biz).
I ordered the wrong product. How about an exchange?
Not a problem. We do exchanges, so long as it’s the same price as the product ordered. Contact us at orders@1821manmade.com and we’ll get it all sorted out.
I bought something from Amazon or another retailer. How do I return it?
Sorry friend, you’ll have to take it up with the retailer in question. We only accept exchanges and returns for products ordered through our site https://www.1821manmade.com.
ABOUT REWARDS
Does your esteemed organization have a referral program?
Absolutely. Spread the good word to your fellow and you’ll receive points. When your referral makes a purchase, you’ll receive a coupon. We’re building a lifestyle, friends. For more information visit our Rewards section in our website
How does one earn points?
We offer plenty of opportunities for point-accrual. Make a purchase, follow us on social, or have a birthday and we’ll present you with points. Visit 1821manmade.com/pages/rewards-program to get the salient info.
How does one redeem and view one’s hard-earned points?
With great ease and efficiency. Log in to your account and you’ll see how many points you’ve accrued. Click “Use My Rewards Points” and a personalized coupon will appear for you to use at checkout. Unlike a fresh haircut, coupons last forever! (They don’t expire.)
ABOUT SUBSCRIPTION PROGRAM
Subscription program? Tell me more.
Want to cut out the legwork and have 18.21 Man Made delivered to you on an automatic basis? Tired of fretting about getting to the bottom of the barrel? Our subscription program offers discounts, savings, and delivers your favorite products on repeat.
To sign up: select your interval, select your products, and we’ll keep you lush with quality grooming products for as long as you please.
Why subscribe?
How much time do you have? Subscribing saves you time and money, not to mention peace of mind.
Why worry about satisfying your grooming needs when we can do the worrying for you? Eliminate the hassle, and we’ll do the rest. Once you subscribe, you’ll receive 15% off—that’s no small sum—on all future orders. For every three orders, you’ll get a free product.
How do I cancel my subscription?
Create an account if you don’t have one. You can cancel your subscription in your account. This will halt upcoming orders. It will not halt ones that have already been processed.
How do I edit my subscription?
If you don’t have an account, that’s your first step. Create an account and you can manage your subscription like an insider. You can pause or skip orders at any time.
ABOUT BUILD YOUR OWN KIT
I didn’t get my free gifts. What happened?
Our free gifts are tied directly to your cart subtotal before shipping and taxes (and after any discounts). If your order didn’t hit a threshold, those gifts won’t automatically be included. Make sure your subtotal meets each gift tier to unlock them. If you’re not seeing them at checkout, double-check your cart total—sometimes a discount or item change can drop you below the threshold.
Can I still get the free gifts if I buy from Shop, Amazon, a salon, or another retailer?
We’re flattered you love us everywhere, but our Build Your Own Kit free gift offer is exclusive to purchases made directly through 1821ManMade.com. Orders placed through third-party retailers won’t qualify for this promotion.
What exactly counts toward my gift thresholds?
Only your subtotal—the total of your products before shipping and taxes—counts toward the thresholds. If you use a discount code and it drops your subtotal below a gift tier, those gifts will be removed. So, keep an eye on that number to make sure you’re still hitting the mark.
I met the threshold but still didn’t get my gifts—what gives?
Free gifts are subject to availability. If an item is out of stock, we’ll either substitute with a comparable product or reach out via email to let you know. If your order confirmation shows the free gifts but they didn’t make it into your package, email us at info@1821manmade.com so we can make it right.
How many free gifts can I score?
If you build your kit like a pro, you can take home up to seven free gifts in a single order. Each threshold unlocks another reward, so the more you add, the more you earn. It’s our way of saying thanks for making us part of your grooming ritual.
ABOUT PRODUCTS
Do you test your products on animals?
Never. Animal testing is a moral obscenity from which we’re proud to abstain. Our products are 100% cruelty-free.
What ingredients do you use?
All ingredients are listed on the respective product page. We’ve partnered with the good people at ClearForMe to provide an interactive ingredient glossary so you can glean all there is to glean about our high-quality products.
Commitment is scary. Can I try samples?
Three varieties of samples are available to purchase at 1821manmade.com/collections/samples. If you have specific questions, get us on the line at info@1821manmade.com.
I noticed the Man Made Wash felt different recently—what happened?
For a moment there, something was off.
Not the scent—it still turned heads. Not the soul—it was always 18.21. But the pour? Thinner. The lather? Not quite right.
As we’ve grown around the world, we faced a change that couldn’t be avoided—one that temporarily affected the richness of our formula. And recreating that original experience? It was harder than we expected.
After a stretch of hard work and a few late nights at the lab, we’re proud to say the Thick Pour is back. Full-bodied, richly lathering, and just as legendary as you remember.
If you experienced one of the lighter batches, we understand the frustration. But the original experience is back in your hands—refined, restored, and ready.
Thanks for holding us to a higher standard. That’s what keeps us true. If you're still experiencing a not quite right Man Made Wash, please contact us at info@1821manmade.com